In Store Returns & Exchange Policy

Occasionally we understand that you may wish to return items. On these rare occasions we’re more than happy to offer an exchange or Robert Openshaw gift voucher if it is returned to us promptly within 14 days providing the item is unworn, in pristine condition, with its original packaging and all relevant receipts and documentation.

This policy excludes Earrings [for hygiene reasons], Special Orders, Engraving, pre-owned items & SALE items.

This policy does not affect your statutory rights.

Policy issued 19/03/07, updated 15/01/2018


For items purchased in-store from 1st November each year, we will be happy to exchange your purchase up to 4th January 2018 providing it is returned unworn, in its original condition and with a valid receipt. This excludes Earrings, Special Orders, pre-owned items, Engraving. & any SALE lines.